Delivery and Returns

Delivery

We aim to ensure your Elliot AED is delivered safely and efficiently so you can be prepared when it matters most.
Because Elliot is life-saving equipment, we prioritise careful handling and support to ensure every device arrives ready for use.

• Orders are processed within 1–2 business days unless otherwise advised.
• Delivery times vary depending on your location within Australia.
• You will receive tracking details once your order has been dispatched.
• We work with trusted courier partners to ensure secure delivery.
• Please ensure someone is available to receive the delivery where possible.

If you have specific delivery requirements, please contact our team prior to ordering.

Shipping locations

We currently ship Australia-wide.
For international delivery enquiries, please contact us directly.

Delivery delays

While we do our best to meet estimated delivery times, delays may occasionally occur due to courier schedules, weather events, or high demand. We appreciate your understanding.

Returns

We want you to feel confident in your purchase.
If you believe your product is faulty or has arrived damaged, please contact us as soon as possible so we can assist.
Returns may be accepted in accordance with Australian Consumer Law.

Change of mind

Due to the nature of medical and safety equipment, change-of-mind returns may not be accepted once the product has been opened or used. Please contact our team to discuss your situation.

Faulty or damaged items

If your Elliot AED arrives damaged or develops a fault:

• Contact us within a reasonable timeframe
• Provide order details and a description of the issue
• Our team will guide you through next steps

We are committed to resolving issues quickly.

Contact us

For delivery or return enquiries, please contact our support team:

Email: [email protected]
Phone: 1300 854 951