Privacy Policy

Elliot Australia Pty Ltd (ABN 29694352184)

Unit 10, 38 Sutherland Street Cremorne NSW 2090 Australia

Last updated: 25 January 2026

1. Introduction

Elliot Australia Pty Ltd (“we”, “us”, “our”) is committed to protecting the privacy of our customers, sub‑distributors, suppliers, and website users.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, purchasing our defibrillators or accessories, or otherwise interacting with us, you agree to the terms of this Privacy Policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

2.1 Customers & Sub‑Distributors

• Name, position, and organisation details
• Mailing address and delivery address
• Email address and phone number
• Billing and payment information
• Purchase and service history
• Warranty and product registration details
• Technical support communications

2.2 Website Users

• IP address, browser type and device information
• Website usage, analytics, and cookies
• Enquiry form submissions
• Newsletter subscriptions

2.3 Sensitive Information

We generally do not collect sensitive information. If required (e.g., for incident reporting involving defibrillator use), we will only collect it with your express consent or where permitted by law.

3. How We Collect Personal Information

We collect personal information through various channels, including:

• When you purchase a defibrillator or accessory
• When you register a product or submit a warranty claim
• When you communicate with us via phone, email or online forms
• When you subscribe to updates or marketing communications
• Automatically when you use our website (cookies, analytics tools)

4. Why We Collect Personal Information

We collect personal information to:

• Process orders and deliver products
• Provide after‑sales support, maintenance reminders, and safety notifications
• Register defibrillators with manufacturers or relevant authorities
• Comply with industry or government regulations
• Respond to enquiries
• Improve website functionality and customer experience
• Conduct marketing activities (only with your consent)

5. Disclosure of Personal Information

We may disclose personal information to:

• Sub‑distributors and logistics partners to fulfil orders
• Payment processors and financial institutions
• Defibrillator manufacturers for warranty, product support, or safety updates
• Regulatory bodies where required by law (e.g., AED registration schemes)
• IT service providers, hosting providers, and analytics partners
• Insurers, auditors, and legal advisers

We do not sell your personal information to third parties.

6. Overseas Disclosure

Some service providers (such as cloud hosting or payment gateways) may store information in countries outside Australia. Where applicable, we take reasonable steps to ensure they comply with the Australian Privacy Principles or similar data protection standards.

7. Direct Marketing

We may send you marketing communications about products, accessories, training, or updates related to defibrillators.

You may unsubscribe at any time by selecting the “unsubscribe” link in our emails or contacting us directly.

8. Website Cookies & Analytics

Our website uses:

• Cookies to improve browsing and remember preferences
• Analytics tools to understand usage patterns
• Tracking technologies for advertising (where consented)

You may adjust browser settings to disable cookies, although some website features may not function as intended.

9. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures include:

• Encrypted data storage
• Restricted staff access
• Secure payment systems
• Regular cybersecurity reviews

10. Access to and Correction of Personal Information

You may request:

• A copy of the personal information we hold about you
• Corrections to inaccurate or outdated information

Contact details for such requests are listed below. We will respond within a reasonable timeframe.

11. Data Retention

We retain personal information only as long as required for:

• Legal and regulatory compliance
• Warranty, service, and operational purposes
• Business record‑keeping obligations

After this period, information is securely destroyed or de‑identified.

12. How to Make a Privacy Complaint

If you believe your privacy has been breached, please contact us using the details below.
We will investigate your complaint and respond promptly.

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at 1300 363 992.

13. Contact Us

For questions, concerns, or privacy requests, contact:

Privacy Officer – Elliot Australia Pty Ltd (ABN 29694352184)

Unit 10, 38 Sutherland Street Cremorne NSW 2090 Australia

Email: [email protected]

Phone: 1300 854 951

Website: www.elliotaed.com.au