These Terms and Conditions govern your use of our website and the purchase of products we offer. By accessing the website or purchasing products, you agree to these Terms and our Privacy Policy.
This website is operated by Elliot Australia Pty Ltd (Company), an Australian supplier of automated external defibrillators (AEDs), including the Elliot AED manufactured by Hearthero Inc., accessories, and related consumables.
You must be at least 18 years old to make purchases.
We aim to provide accurate product descriptions, images, and specifications. Product availability may change without notice.
The Elliot AED is a lifecritical medical device that must be used only in accordance with its Instructions for Use (IFU). Improper or untrained use may result in serious harm.
The Elliot AED is intended for use in sudden cardiac arrest emergencies only. This website and its content must not be treated as:
Device Performance Limitations: No AED can guarantee successful defibrillation, survival, rhythm analysis accuracy in all circumstances, or correct functioning in all environmental conditions.
Users must ensure they have received appropriate AED and CPR training from recognised training providers.
Website content is general information only and is not a substitute for medical advice or emergency services.
Always contact emergency services immediately when sudden cardiac arrest is suspected before using the device and follow dispatcher instructions.
During use, the Elliot AED may collect event data (e.g., ECG recordings, shock events, timestamps, device performance information). Data may be shared with emergency responders, regulatory authorities, or as required by law.
You must immediately report any of the following to Elliot Australia Pty Ltd and the Therapeutic Goods Administration (TGA):
Required information includes: device serial number, description of event, timing, conditions of use, outcome, and your contact details.
Devices involved in an adverse event must be preserved for investigation. Do not attempt repair or modification.
You agree to:
Failure to meet these requirements may void warranties or compromise device performance.
All prices are in Australian dollars (AUD) and include GST unless noted. Prices may change without notice.
Payment must be made in full at checkout. Orders are not confirmed until payment is successfully processed.
We ship Australiawide. Estimated delivery timeframes: TBD
Timeframes are estimates only. Risk transfers to you once the order is delivered to your nominated address. A street address (not a PO box) is required.
Incorrect addresses or failed delivery attempts may incur additional charges.
We want you to feel confident in your purchase.
If you believe your product is faulty or has arrived damaged, please contact us as soon as possible so we can assist.
Returns may be accepted in accordance with Australian Consumer Law.
Due to the nature of medical and safety equipment, change-of-mind returns may not be accepted once the product has been opened or used. Please contact our team to discuss your situation.
If your Elliot AED arrives damaged or develops a fault:
7.4 Manufacturer Warranty
Most AEDs and accessories include a manufacturer warranty covering defects in materials or workmanship. Remedies may include repair, replacement, or refund.
Manufacturer warranties generally do not cover:
These exclusions align with typical AED warranty scopes and help clarify user responsibilities.
Consumables such as electrode pads and batteries:
This ensures clarity for customers purchasing parts with known shelf lives.
To the fullest extent permitted by law:
This does not affect any express warranties provided with the Elliot AED device itself.
Nothing in these Terms excludes or limits your rights under the ACL. Where permitted, our liability is limited to repair, replacement, or refund of the product.
To the extent permitted by law, the Company is not liable for:
Emergency services must always be contacted immediately in suspected sudden cardiac arrest situations.
All website content—including images, text, and logos—is owned by or licensed to the Company. You may not reproduce or distribute any content without written permission.
Personal information is handled in accordance with our Privacy Policy.
We may link to external websites. We are not responsible for their content or practices.
We may update these Terms at any time. Continued use of the website constitutes acceptance of updated Terms.
These Terms are governed by the laws of New South Wales, Australia. Disputes are subject to the exclusive jurisdiction of NSW courts.
Elliot Australia Pty Ltd
10/38 Sutherland Street, Cremorne NSW 2090, Australia
Email: [email protected]
Phone: 1300 854 951
© 2026 Elliot Australia Pty Ltd
ABN: 29 694 352 184
We recognise Aboriginal and Torres Strait Islander peoples as Australia’s First Peoples and the Traditional Custodians of the lands and waterways where we live and work. We pay our respects to Elders past, present and emerging.
© 2026 Elliot Australia Pty Ltd
ABN: 29 694 352 184
If you have any questions about your Elliot device or need support, pease submit your details and we will come back you ASAP.
